Casumo Privacy Policy

We at Casumo Online Casino are committed to protecting your personal data and respecting your privacy at every stage of your journey with us. This Casumo privacy policy explains how we collect, use, store and share information when you register for a Casumo login, browse the Casumo casino online, or use our Casumo app on mobile or desktop. Casumo is operated by Recro Limited, a company incorporated in Malta with registration number C77858, and for UK-based customers our services are provided under our UK Gambling Commission licence (account number 61549). By creating an account and using Casumo casino, you agree to the practices described in this policy.

Information We Collect

When you create a Casumo casino login or interact with our sportsbook and casino products, we collect several categories of personal information to verify your identity, process transactions and comply with our licensing obligations.

• We collect identification details such as your name, date of birth, address and contact information when you register for Casumo casino login
• We record financial information, including payment card details, e-wallet information and transaction history related to deposits and withdrawals
• We gather technical data such as your IP address, device type, browser information and geolocation to confirm you are accessing our services from the United Kingdom
• We track your gaming activity, including your use of Casumo slots, Casumo roulette, Casumo live casino tables and Casumo betting markets, to personalise offers and monitor responsible gambling indicators
• We store your communications with our support team, including live chat transcripts and emails sent to hey@casumo.com
• We may collect data relating to your participation in our Casumo casino bonus programmes, loyalty rewards, and Casumo casino free spins promotions

Verification and Anti-Fraud Checks

We are required to carry out identity and source-of-funds checks in line with anti-money laundering regulations. Additional verification is routinely carried out on withdrawals exceeding the equivalent of EUR 1,000, or where cumulative withdrawals exceed EUR 2,000, and we reserve the right to request supporting documentation for smaller pay-outs as well. We use this information to detect fraud, prevent bonus abuse and confirm that no Casumo casino bonus code or promotional offer is being misused.

How We Use Your Data

We use the personal data we collect for a number of legitimate business and legal purposes connected to operating Casumo online casino.

• We use your data to create and manage your account, process your Casumo casino login and authenticate your identity when using biometric features such as Face ID or Touch ID within our Casumo casino app
• We process payments and manage withdrawals, including monitoring the £120,000 daily maximum winnings cap that applies across all games except progressive jackpots
• We analyse your activity to tailor promotions, including Casumo casino welcome bonus offers, Casumo free spins no deposit campaigns, Umodays, Umoboards and Umo Quests
• We use behavioural data to support our responsible gambling tools, including deposit limits, self-exclusion and activity monitoring
• We use your contact details to send service communications and, where you have consented, marketing messages about Casumo casino promotions
• We retain records to meet our regulatory obligations under our UK Gambling Commission licence and other group-wide licences

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and Casumo mobile casino platforms to improve your experience, remember your preferences and analyse how our services are used. Cookies allow us to keep you securely logged in during your Casumo casino login session, remember your last four slots played through Quick Launch, and measure the performance of our Casumo casino games. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of features such as Spotlight search or Quick Deposit.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties in limited circumstances necessary to operate our business.

• We share data with payment providers such as Visa, Mastercard, PayPal, Trustly, Skrill and Paysafecard to process deposits and withdrawals
• We share information with game providers, including Evolution Gaming, Play'n GO, Pragmatic Play, NetEnt and Microgaming, so that our Casumo live casino and Casumo slots function correctly and fairly
• We disclose data to regulators, including the UK Gambling Commission and the Malta Gaming Authority, and to eCOGRA where required as our alternative dispute resolution provider
• We may share information with law enforcement or fraud prevention agencies where legally obligated
• We work with analytics and marketing partners to understand how visitors engage with our Casumo casino reviews pages, promotional content and Casumo betting products

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to satisfy legal, tax and regulatory requirements. If your account has been inactive for 12 consecutive months and still holds a real-money balance, we apply an administrative fee of £5 per month, having first notified you by email at least one month in advance. We attempt to return any remaining balance to your last used deposit method. Please note that customer funds are not protected in the event of insolvency.

Your Rights

We recognise that you have rights over your personal data, and we are committed to honouring them.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately

Data Security

We employ industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration or disclosure. This includes encryption of sensitive financial information, secure authentication methods such as Face ID and Touch ID on our Casumo casino app, and restricted internal access to customer records. While we take robust steps to protect your information, no online system is entirely immune to risk, and we encourage you to use strong passwords and avoid sharing your Casumo casino login details with anyone.

International Data Transfers

As part of a group that holds licences across multiple jurisdictions, including Malta, Gibraltar, Sweden and Spain, we may transfer data between group entities and service providers located outside the United Kingdom. Where we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology or legal obligations. We encourage you to review this page regularly. Continued use of Casumo online casino following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, our Casumo Ambassadors are available through live chat 24 hours a day, seven days a week, or by emailing hey@casumo.com. We aim to acknowledge all privacy-related enquiries within 24 hours.