Casumo Responsible Gaming

At Casumo, we want gaming and betting to stay fun, safe and firmly within your control. We are licensed by the UK Gambling Commission under account number 61549, remote gaming licence number 061549-R-336718-002, held by Recro Limited, and we take our obligations around player protection extremely seriously. Whether you enjoy our slots, live casino tables or sportsbook, we have built a range of tools and safeguards into the Casumo Casino experience so that you can play responsibly at every step.

Our Approach to Safer Gambling

We believe that responsible gaming is a shared responsibility. Our Casumo platform is designed to help you stay in control of your time and spending, but we also ask that you monitor your own behaviour and reach out if gambling ever stops feeling like entertainment. Here at Casumo, we provide clear information, self-assessment tools and direct access to support organisations, all built into your Casumo login area for quick access.

We display prominent links to player-protection tools throughout our Casumo online casino and sportsbook.
We provide self-assessment questionnaires to help you reflect on your gambling habits.
We train our Casumo Ambassadors, our 24/7 customer support team, to recognise signs of harm and respond with empathy.

Tools to Help You Stay in Control

Our Casumo app and desktop site both give you direct access to a suite of account controls. We designed these features so that setting limits takes only a few clicks, whether you are managing your Casumo casino bonus play or your sports betting activity.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your account. Once you set a limit with us, we will not allow deposits beyond that amount until the limit period resets or you request a reduction, which we apply immediately. If you ask us to increase your limit, we apply a cooling-off period before the higher limit takes effect, giving you time to reconsider.

Loss and Wager Limits

We let you cap the amount you are willing to lose or wager over a chosen period across our Casumo slots, live casino games and sportsbook markets. We monitor these limits automatically and will stop further play once you reach the threshold you set.

Session and Reality Check Reminders

We can send you reality check reminders at intervals you choose, showing how long you have been playing and what you have won or lost during that session. Our aim is to make sure time spent on our Casumo mobile casino or desktop site never slips by unnoticed.

Time-Outs

If you need a short break, we offer time-out periods ranging from 24 hours up to six weeks. During a time-out, we suspend your access to your account, and you will not receive marketing communications from us during this period. We will not allow you to reverse a time-out early once it has been activated.

Self-Exclusion

We provide self-exclusion for a minimum of six months, up to a maximum of five years, in line with UK Gambling Commission requirements. Once you self-exclude with us, we close your account, remove you from our marketing lists, and take reasonable steps to prevent you from opening a new Casumo casino account during the exclusion period. We also participate in GAMSTOP, the UK's national self-exclusion scheme, and we strongly encourage you to register with GAMSTOP in addition to any measures we put in place directly.

Recognising Signs of Problem Gambling

We want you to be aware of common indicators that gambling may be becoming a problem. Our support team is trained to look out for these signs across your Casumo casino and sportsbook activity, but we also encourage you to check in with yourself regularly.

You find yourself spending more time or money than you intended on our Casumo online casino.
You chase losses by depositing again shortly after a losing session.
Gambling starts to interfere with your work, relationships or finances.
You feel anxious, irritable or preoccupied with thoughts of gambling when not playing.
You have tried to cut back or stop and found it difficult to do so.

If any of this sounds familiar, we encourage you to use our deposit limits, time-out or self-exclusion tools without delay, or to speak to one of our Casumo Ambassadors via live chat, available 24 hours a day, seven days a week.

External Support Organisations

We work alongside, and signpost you to, independent organisations that specialise in gambling-related harm. We do not consider these external resources a replacement for the tools we offer directly, but rather a valuable addition to them.

GamCare - we recommend GamCare for free, confidential advice, support and counselling.
GAMSTOP - we integrate with this national self-exclusion scheme covering all UK-licensed operators.
BeGambleAware - we point players toward this charity for information and treatment referrals.
Gamblers Anonymous - we recognise this peer-support network as a helpful resource for many players.

Responsible Marketing

We design our promotional communications, including our Casumo Casino bonus and welcome offers, with responsible gaming principles in mind. We do not send marketing material to self-excluded or time-out accounts, and we allow you to opt out of promotional emails, SMS and push notifications at any time through your account settings. Our Casumo free spins and other promotional offers always carry clear terms, including wagering requirements and expiry periods, so you can make informed choices before opting in.

Protecting Vulnerable Players

We take extra care with accounts that show patterns suggestive of harm. Where our monitoring systems or our Casumo Ambassadors identify concerning behaviour, we may proactively contact you, apply temporary restrictions, or suggest specific limits tailored to your account activity. We reserve the right to pause or close an account where we believe continued play could cause you harm, even without a formal request from you.

Our Ongoing Commitment

Our Casumo team continually reviews and updates our responsible gaming tools to reflect regulatory guidance and player feedback. We believe that a safer gambling environment benefits everyone, and we remain committed to giving you the information and controls you need to enjoy our games, our sportsbook and our promotions responsibly. Gambling should always be entertainment - if it stops feeling that way, we are here to help.

FAQ

How old do I need to be to play at Casumo?

We only accept players who are 18 years of age or older. Our Casumo Casino login process includes robust identity and age-verification checks, and we reserve the right to request documentation at any stage of your account's life cycle. We do not knowingly permit access to anyone under the legal gambling age, and we take immediate action, including account closure and forfeiture of funds where appropriate, if we discover underage use of our services.

What happens if I have a complaint about a responsible gaming request?

If you have concerns about your gambling, or about how we have handled a responsible gaming request, we ask that you contact our support team via live chat or by emailing hey@casumo.com. We acknowledge complaints within 24 hours and aim to resolve them within eight weeks. If you remain unsatisfied with our response, you may refer your complaint to eCOGRA, our independent alternative dispute resolution provider.

Content updated: August 26, 2026