Casumo Casino Terms and Conditions

Welcome to Casumo Casino. These terms and conditions govern your use of our services and form a binding agreement between you and us. By creating an account, logging in through Casumo login, or using our casumo app, you confirm that you accept these terms in full. We are Recro Limited, a company incorporated in Malta with registration number C77858, and for players in the United Kingdom we operate under a remote gaming licence issued by the UK Gambling Commission, account number 61549, licence number 061549-R-336718-002. Our general terms are version 1.2, updated 26 February 2025, and are governed by the laws of England and Wales, with the English courts holding exclusive jurisdiction over any dispute.

Who We Are and Where We Operate

Casumo has been operating since 2012, and today we offer our casumo online casino exclusively to residents of the United Kingdom. Any jurisdiction other than the United Kingdom is considered a Restricted Jurisdiction, and we strictly prohibit access from such locations, including by temporary visitors. Attempting to access your account through a VPN, proxy or any tool that masks your real location, or providing false information about your citizenship or residence, is treated as a Prohibited Activity and may result in account closure. We only accept transactions in British Pounds, and our casumo uk platform is not intended for use outside the UK.

Eligibility and Account Registration

You must be at least 18 years old to register with us. When you sign up, you agree to provide accurate, current and complete information, and to keep your Casumo login credentials confidential. We reserve the right to verify your identity, age and location at any point, and we may suspend your account until verification is complete. Opening more than one account is not permitted, and any duplicate accounts may be closed, with funds forfeited in accordance with our bonus abuse policy.

Using Our Platform

We offer our services via desktop, mobile browser and native iOS and Android applications. Our casumo casino app supports Face ID and Touch ID login, Apple Pay, Quick Deposit, pinch-to-minimise gameplay and a Quick Launch feature that remembers your last four slots played. Whether you use our casumo mobile casino or play on desktop, the same account, balance and responsible gambling tools apply across all platforms.

Deposits, Payments and Currency

We accept deposits via Visa, Mastercard, Apple Pay, PayPal, Trustly, Paysafecard, Skrill and Instant Banking. We do not accept credit cards, cash or cheques. Any payment method you use must be valid, registered in your name, and lawfully yours to use. Our minimum deposit is £10 across all supported methods. All transactions on our site are processed exclusively in GBP.

Withdrawals and Limits

Wherever possible, we pay withdrawals back using the same method you used to deposit, and payments are only made to the verified account holder. We do not permit transfers of funds between players. Withdrawals over £10 are processed free of charge; a £3 fee applies to withdrawals below that amount. There is no stated minimum withdrawal beyond this fee threshold.

Our casumo withdrawal time policy means we typically review and process requests within a matter of hours, and any withdrawal attempt is approved or denied within three days, though this may be extended if we require further verification documents from you. We cap total winnings at £120,000 per player per day, regardless of stake size or bet type, and any amount above that will not be paid. This cap does not apply to progressive jackpot wins, which we pay out in full without limit. We may carry out additional verification on any single payout exceeding EUR 1,000, or cumulative withdrawals exceeding EUR 2,000, and reserve the right to request checks on smaller amounts too.

Casumo Bonus Terms and Promotions

Our casumo casino welcome bonus offers a 50% deposit match up to £100 on your first-ever deposit of at least £20. You must opt in by clicking the Valuable before depositing, and the offer is available once per new player aged 18 or over. The bonus carries a 10x wagering requirement and must be used within 7 days, after which any remaining bonus and related winnings are forfeited. While a casumo casino bonus is active, the maximum bet or spin is EUR 5 or local equivalent, including feature-buy or bonus-buy mechanics.

Separately, our sports welcome offer gives a 100% refund as a free bet up to £30 if your first qualifying bet loses. The qualifying bet requires at least three legs at minimum odds of 1.40 each, cash stakes only, with singles, system bets, Bet Builders, each-way bets and horse racing excluded. This offer requires a minimum deposit of £10, and the resulting free bet is valid for 7 days.

We also run ongoing promotions such as Odds Boosts, Profit Boosts and casumo free bets, all paid in cash with no wagering requirement, alongside Spinumo daily wheel spins and The Golden Round on live tables. Any casumo casino bonus code or promotional offer we advertise is subject to its own specific terms, published at the time of the promotion. Bonus contribution toward wagering varies by game type: slots, jackpot slots, instant win, scratchcards and keno contribute 100%, while table games contribute 10% and live casino games contribute 5%. We treat certain behaviours as bonus abuse, including multiple accounts, low-margin betting patterns, wagering on excluded games, and using VPNs to disguise your location; any such activity may result in forfeiture of bonus funds and winnings.

Games We Offer

We provide access to over 3,500 games, including casumo slots from providers such as NetEnt, Play'n GO, Pragmatic Play, Microgaming and Big Time Gaming, alongside our casumo live casino featuring Evolution Gaming, Pragmatic Play and Playtech tables. Our casumo roulette selection includes Lightning Roulette and our own exclusive Casumo Roulette, while our casumo betting offering through Casumo Sports covers more than 40 sports and over 1,000 daily markets. All our games use certified random number generators, and progressive jackpots such as Mega Moolah, WowPot and Divine Fortune are paid in full, exempt from our daily winnings cap.

Customer Support and Complaints

Our team, known as Casumo Ambassadors, is available via casumo live chat and email at hey@casumo.com, 24 hours a day, seven days a week. We acknowledge complaints within 24 hours and aim to resolve them within 8 weeks. If we cannot reach a resolution, you may refer your complaint to eCOGRA as our independent alternative dispute resolution provider.

Inactive Accounts

If your account holds a real-money balance but remains unused for 12 consecutive months, we will charge an administrative fee of £5 per month. We will notify you by email at least one month in advance and attempt to return your balance to your original deposit method first. We may waive or reimburse this fee in cases of illness or other reasonable circumstances.

Changes to These Terms

We may update these terms from time to time to reflect regulatory or operational changes. We will notify you of material changes, and your continued use of our services after such updates constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations when using our platform.